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Scope of Coverage

JumpMind provides support services to address your product issues with a guaranteed response time. We resolve issues, fix defects in the software, and provide updates or patches. Support service is not consultative in nature.

The following types of issues are supported:

  • Installation and Configuration
  • Product Usage
  • Problem Diagnosis
  • Defects, patches, updates, and upgrades

The following types of issues are NOT supported:

  • Product or application development
  • System or network design
  • Security policy development or implementation
  • Workflow development or implementation

Properties ID: 000053   Views: 383   Updated: 1 year ago
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