Scope of Coverage

JumpMind provides support services to address your product issues with a guaranteed response time. We resolve issues, fix defects in the software, and provide updates or patches. Support service is not consultative in nature.

The following types of issues are supported:

• Installation and Configuration
• Product Usage
• Problem Diagnosis
• Defects, patches, updates, and upgrades

The following types of issues are NOT supported:

• Product or application development
• System or network design
• Security policy development or implementation
• Workflow development or implementation