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Support Interaction Guide
Standard Support Hours
8:00 AM to 5:00 PM ET, Monday-FridayEnterprise Support Hours
8:00 AM to 5:00 PM ET, Monday-FridayFor P1 Support, call +1-888-942-5867 any time
- Press 1 for Commerce support
- Press 5 for SymmetricDS or Metl support
Support Holidays
Responses are delayed for non-P1 issues during the Holiday ScheduleSoftware Partners
ISV License GuideWe've Moved!
This is the OLD support portal, which will be taken down soon.
Please contact us at our NEW support portal below.
Go to new portal for SymmetricDS Support
Go to new portal for JMC Support